Caffè Nero – Emergency & Planned Maintenance

Multi-site reactive repairs and planned maintenance across the South East estate

NZR provides emergency glazing repairs and planned maintenance services across Caffè Nero's South East estate, supporting store operations with rapid response and reliable service.

Client

Caffè Nero

Sector

Retail / Hospitality

Location

South East Region (15+ sites)

Delivered

Ongoing

Quick Facts

Coverage

15+ locations

Response Time

2-hour emergency response

Fix Rate

98% first-time fix

Service Type

Reactive + planned maintenance

Scope / What We Delivered

Comprehensive reactive and planned maintenance programme covering emergency glazing repairs, door servicing, and hardware replacements across 15+ retail locations.

24/7 emergency glazing and door repairs
Planned maintenance visits and servicing
Hardware replacement and adjustments
Glass replacement and boarding
Lock and closer repairs

Key Outcomes

2-hour emergency response across all sites

98% first-time fix rate maintained

Planned maintenance reducing reactive call-outs

Consistent service quality across estate

Compliance & Working Method

Live trading environment protocols
Minimal disruption to customers
Clean working standards maintained
Out-of-hours capability for minimal trading impact

Outcome

Caffè Nero benefits from reliable glazing and door maintenance across their South East estate, with emergency response that minimises store downtime and planned maintenance that prevents issues before they impact operations.

Exact project details available on request for tender/reference purposes.

For Commercial Clients